IT Service Management
Give Users What They Want, When They Need It – Is ITSM Doing Enough For You?
Rethink Your Approach To ITSM
Ready to deliver innovative business solutions without spending time looking after infrastructure? Business users want services to be just as convenient as the ones they use in their personal lives. Transforming IT service relationships will change the business experience.
The Core of ITSM – Simplified
Many experts consider configuration management and the Configuration Management Database (CMDB) to be the core of good service management. At the heart of configuration management is the service. Most people focus on “controlling configuration items” when it comes to the process. Connect Partners believes the true value of the process is in enabling the CMDB to be an effective supporter of the service.
Connect Partners service management expertise spans the full range of capabilities needed to deploy enterprise-level mobile, social, and collaborative ITSM environments. We work to support our clients through basic transition and operation processes such as, but not limited to, request, change, problem management, as well as with processes traditionally deemed more difficult to implement like capacity, demand, and service level managements.
We have developed extensive methods and tools that help managers simplify the creation and administration of this critical element.